Returns & Refunds

Start a return

Have your order number and checkout email ready. If the item is damaged, include a clear photo so we can resolve it faster.

1. Sign in and open the relevant order, or contact support by email.
2. Tell us which item you are returning and why.
3. Wait for return instructions before sending anything back.
4. Once approved, your refund is issued to the original payment method.

Return eligibility

A return request must be made within 30 days after confirmed delivery. Products should be returned with all pieces and packaging that arrived with them.

• Opened blind-box items are final sale unless they arrived defective.
• Items damaged through misuse, chewing, cutting, heat, or harsh chemicals are not covered.
• Shipping charges are not refundable unless the order arrived damaged, incorrect, or incomplete.

Damaged, incorrect, or missing items

Email support as soon as possible with your order number, a description, and clear photos of the parcel and product. We will review the issue and offer the appropriate replacement or refund.

Refund timing

We issue approved refunds to the original payment method. After a refund is issued, the time it takes to appear is controlled by your bank, card issuer, or payment provider.